Making a Complaint:
Theta Asset Management Ltd
PO Box Q423
QVB Sydney NSW 1230
Phone +61 2 8012 0638
We will let you know that we have received your complaint and the Compliance Manager will aim to resolve your complaint within 45 days. If it is not possible to resolve your complaint within 45 days, we will inform you of the status of your complaint and the reasons for the delay.
If you are not satisfied with our final response, you may lodge a complaint:
• with the Financial Ombudsman Service Australia if lodged before 1 November 2018:
• with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:
Time limits may apply to complain to FOS or AFCA and so you should act promptly or otherwise consult the FOS and AFCA websites to find out if or when the time limit relevant to your circumstances expires.